GOOGLE REVIEW RESPONSE CHECKLIST — BUSINESS BOOMER
For a one-star rating with no written explanation.

1. Check what happened privately. Do not assume a profile name proves customer identity.
2. Keep customer, payment, health and employee details out of your public reply.
3. Acknowledge the rating briefly and invite a private conversation.
4. Assign a person to follow up and record the outcome privately.
5. Never offer a discount or other incentive in exchange for changing or removing a review.
6. Ask customers for honest feedback consistently; do not select only happy customers.

Adaptable example (replace bracketed text before use):
Thank you for your feedback. We would like to understand what happened. Please contact [name/team] at [business contact method] so we can look into it with you.

Do not claim you investigated or resolved an issue unless you did.

Full guide: https://aibusinessboomer.io/blog/respond-one-star-google-review-no-comment
Related guide: https://aibusinessboomer.io/blog/ask-customer-change-negative-google-review
Service: https://aibusinessboomer.io/#google-reputation-management
Google guidance: https://support.google.com/business/answer/3474050